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Revana Alexana Corazon del Sol

Shipping FAQ

Wine is perishable and is sensitive to extreme temperatures, whether hot or cold, that can dramatically affect the wine's quality. Corazon Del Sol does not release wines to ship unless we have checked temperatures and are comfortable with your wines being safe both en route and at their final destination. If a specific timeframe is safer for your wines, we will be in contact with you about that after an order has been placed. 

Otherwise, we will release your wines to ship at the next available opportunity, unless you have cited a specific ship date. 

If after your order was placed you had an address change, or an adult signature with valid ID will be unavailable at the shipping address, please contact our shipping department ASAP to update your information. If delivery is unsuccessful and wines are returned, reshipments will incur shipping costs. 

For shipping questions please contact:
Jessica Trento, Director of Fulfillment
503.537.1296 | shipping@corazondelsol.com

 

Holiday Shipping Schedule Deadlines 

2-Day & Overnight only service level available for Oklahoma. OK orders must be placed by Standard Ground shipping deadline for all Holidays. Orders must be placed by 5:00 pm PST on the day listed below.

 

Thanksgiving

Standard Ground & all OK orders: 
Friday, November 10th

2-Day: 
Wednesday, November 15th

Overnight: 
Friday, November 17th

Hanukkah

Standard Ground & all OK orders: 
Sunday, November 26th

2-Day: 
Wednesday, November 29th

Overnight: 
Monday, December 3rd

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Christmas & Kwanzaa

Standard Ground & All OK orders:
Thursday, December 14th

2-Day
Monday, December 18th

Overnight: 
Tuesday, December 19th

New Years

Standard Ground & All OK orders:
Wednesday, December 20th

2-Day & Overnight:
Tuesday, December 26th

 

Shipping States

We CANNOT ship to the following states:

  • Alabama
  • Arkansas
  • Delaware*
  • Louisiana
  • Mississippi
  • Oklahoma
  • Rhode Island*
  • Utah
  • Vermont

*We can only ship orders placed onsite in our tasting room to both Delaware and Rhode Island. If you live in Delaware or Rhode Island, please call us, and we can help you find a hold location in a neighboring state to ship your wine.

If you have any questions regarding the information above, please call us at 503.537.3100

Return Policy

We fully guarantee the quality of our wines when shipped and handled in the manner that our team explicitly recommends. If you suspect the bottle is off, put the cork back in the bottle and leave the wine intact as we cannot take back empty bottles, then contact the winery at ARG +54 261 314-3900 or US HQ 503-537-3100.

Please note: If a shipment of wine is undeliverable and returned, the re-shipping of orders is at the customer’s expense and some returns can be charged up to a 25% restocking fee.

How do I return a product? To start the return process, please get in touch with us directly at 503-537-3100 for specific instructions.

Transit Times

We do have warehouses in Ohio and California so we are able to ship efficiently at the lowest possible shipping rates as inventory availability allows. Some of our more limited production wines will need to ship from Oregon, with an estimated 5-day delivery window to the East Coast if shipped ground.

Ground Shipping is complimentary on the purchase of 6 bottles or more. If you want to upgrade to expedited service, please contact us in the USA, and we would be happy to deduct the cost of ground from the expedited service cost on the purchase of 6 bottles or more.

Once shipped, a tracking number will be provided to you via carrier email (UPS/FedEx) and is under the direct control of that shipping carrier at that point. As much as we wish we could, we cannot guarantee the day or time of day at which the delivery occurs.

 
Weather Holds & Restrictions

We always strive to protect the quality of your wine while in transit. That is why our shipping team is continually monitoring the weather state by state. If we deem that your area's weather could potentially compromise your wine, we will notify you via email with options for you to choose from.

Sales Tax

For Corazon del Sol to be able to ship to you legally, most states require that we charge sales tax on the sale of wine and the shipping costs. Sales tax percentages are determined at the state, county, or local level, and all taxes collected are remitted directly to that state.

Terms of Sale

Corazon del Sol can only sell wine to purchasers of legal age at 21 years or older and age verification is required at the time of purchase. An adult who is 21 years or older will need to sign for the order when the driver arrives to deliver the shipment.  Our shipping team will reach out via email to confirm that an adult 21 or older can sign for the wine upon arrival.

WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.

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